Frequently Asked Questions
When will I receive my order?
We do our best to ship your order as quickly as possible. Once your order has shipped, you'll receive an email with more information. Delivery times vary depending on your location. Free tracked shipping worldwide. Orders ship within 24 to 48 hours. Delivery takes 5 to 8 business days.
How can I track my order?
Once your order has shipped, a tracking number will be provided to you as soon as it's available. You can use this number to follow the progress of your delivery.
What are the shipping costs?
We offer free shipping on all orders. We want to make your shopping experience simple, pleasant and free of extra costs. Once your order is placed, we carefully prepare and ship your package directly to your address, at no delivery cost.
Can I return an item or get a refund?
Yes. You have 15 calendar days from the delivery date to request a return.
The item must be returned in its original condition, new, unworn and unwashed, with its packaging, tags and accessories when these were included.
To request a return, contact us at support@auralysboutique.com with your order number. For full details, see our Return and Refund Policy.



