Frequently Asked Questions
When will I receive my order?
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location. Free tracked delivery worldwide. Orders are shipped within 24 to 48 hours. Delivery takes 5 to 7 business days.
How can I track my order?
Once your order has been shipped, a tracking number will be provided if available. You can use this number to track the progress of your delivery.
What are the shipping costs?
We offer free shipping on all orders. We want to make your shopping experience simple, enjoyable, and free of extra charges. Once your order is placed, we carefully prepare and ship your package directly to your address, with no delivery costs.
Can I return an item or get a refund?
Yes. You have 15 calendar days from the delivery date to request a return.
The item must be returned in its original condition, new, unworn, and unwashed, with its packaging, tags, and accessories if these were included.
To request a return, contact us at support@auralysboutique.com with your order number. For full details, please refer to our Return and Refund Policy.